Customer Support

If you need help or advice on any of the services that Accuity offers, please choose from the options below and select the section relevant to you…

Customer Queries:

Heartbleed/Open SSL Queries

We continuously monitor our IT systems, processes and procedures to ensure protection of your data. Upon revelation of the HeartBleed/OpenSSL vulnerability, which affected thousands of companies worldwide, Accuity evaluated the potential impact to client data and completed the essential corrective measures.

As with all issues that may potentially affect our clients, we will continue to monitor our systems and take necessary actions, when and where appropriate.

Should you have any additional questions or concerns, please feel free to contact your Account Manager or call +1 847 676 9600 (outside U.S.) or 1-800-321-3373 (U.S. only).

SmartWorks Queries

If you need help or advice using SmartWorks please email smartworkshelpdesk@accuity.com
or call +44 (0) 1342 335962

Bankers Almanac, Due Diligence &  Credit Risk

  • Technical Help and FAQs - help with log-in difficulties, cookies and other common questions in relation to Bankers Almanac, Due Diligence and Credit Risk
  • Subscriber Help - guidance on how to use Bankers Almanac, Due Diligence and Credit Risk
  • If you need help or advice using Credit Risk, please visit Credit Risk Help.

If you have any questions about these products, please contact the Helpdesk on

+44 1342 335962 (UK 9am-5pm) 

+632 273 2947 (PHT 8am-4pm)

Alternatively, please email helpdesk@bankersalmanac.com.

Other Accuity Services

For all other technical questions regarding all other Accuity services, please contact our US helpdesk from 8.30am to 5.30pm (US hours), Monday to Friday.

Tel: +1 847 676 9600
Toll Free: 1 800 321 3373
Fax: +1 847 933 8101
Email: custserv@accuity.com

For questions regarding orders or payment:

Tel: +44 1342 335518
Fax: +44 1342 335977
Email: custserv@accuity.com

Contact Sales:


US Sales

4709 Golf Road
Skokie IL
60076, U.S.A.
Tel: +1 847 676 9600
Toll Free: 1 800 321 3373
Fax: +1 847 933 8101
Email: custserv@accuity.com


Europe, Middle East & Africa Sales

Procter House,
1 Procter Street,
London,
WC1V 6EU

Tel:+44 207 653 3800
Fax: +44 207 653 3828
Email: sales@accuity.com


Asia Pacific - Singapore

Killiney Road, #08-01
Winsland House I
Singapore 239519

Tel: +65 6780 4814
Fax: +65 6544 1171
Email: asiasales@accuity.com

 


Shanghai, China

999 Jin Zhong Road, 4F,
Tower C 200335
Shanghai, China

Tel: +86-21-5155-1222
Fax: +86-21-5155-0599
Email: asiasales@accuity.com

 


Sydney, Australia

Level 10, 10 Help Street Chatswood,
NSW 2067, Australia

Tel: +61 280060584
Email: asiasales@accuity.com

 


Hong Kong

Room 1204-6, Tai Tung Building
Wanchai, Hong Kong

Tel: +852 2280 9570
Fax: +852 2813 6357
Email: asiasales@accuity.com

 


Korea

4FL,Chunwoo Building
534, Itaewon-dong, Yongsan-gu,
Seoul, 140-861 Korea

Tel: +82 2 6714 3149
Fax: +82 2 732 8689
Email: asiasales@accuity.com

 


Japan

Tel: 005-3165-0552 (Toll free within Japan)
Tel: +65 6780 4814
Fax: +65 6544 1171
Email: asiasales@accuity.com

 

To talk to us about advertising on Bankers Almanac:

Tel: +44 (0)207 653 3848
Fax: +44 (0)207 653 3828
Email: adinfo@bankersalmanac.com

For questions or comments regarding data or documents:

Please contact the Content Manager responsible for the relevant data area:

Payments and Financial Data:


NAFTA (Canada, Mexico, US)

Suzanne Moody - Supervisor
Tel: +1 847 933 8064
Email: suzanne.moody@accuity.com


All Other Countries

Helen Lee - Content Manager
Tel: +44 1342 335768
Email: helen.f.lee@accuity.com


All Other Data:


NAFTA (Canada, Mexico, US)

Janet McDowell - Control Clerk
Tel: +1 770 935 8267
Email: janet.mcdowell@accuity.com


All Other Countries

Adria Kinloch - Content Manager
Tel: +44 1342 335810
Email: adria.kinloch@accuity.com


KYC Documents:


Worldwide

Seidy Walker - KYC Content Manager
Tel: +44 (0) 1342 336166
Email: seidy.walker@accuity.com

 

Bankers Almanac Online Solutions

  • Technical Help and FAQs - help with log-in difficulties, cookies and other common questions in relation to Bankersalmanac.com, Due Diligence Repository and Credit Risk
  • Subscriber Help - guidance on how to use Bankersalmanac.com, Due Diligence Repository and Credit Risk
  • If you need help or advice using Credit Risk, please visit Credit Risk Help.

If you have any questions about Bankers Almanac online solutions, please contact the Helpdesk on
+44 1342 335962 or email helpdesk@bankersalmanac.com.